When I see or hear the phrase, I imagine a “Dilbert Cartoon” poking fun at corporate management for trotting out the latest management buzzword.
This topic, however, is likely more than a simple buzzword.
By necessity, given demographics and the cost of healthcare in the US, we’ll inevitably focus more on results than processes.
Also, the internet is providing patients with access to information about their healthcare which is changing the relationship dynamic.
This is not likely to be an overnight change but as Steve Hobbs suggests in his Pharma IQ article (Click here), it’s a change that the healthcare industry should see coming and prepare for.